Refund policy
· Unless you specified during purchase that you want express shipping, shipping is usually done within 1 to 3 business days. Note that PO boxes are not accepted for delivery.
· Customers who require a refund should contact us by phone to get approval. The product will be eligible if it has a major packaging defect or the product itself has a manufacturing defect. The customer must provide proof with a photo of the defect in question by email to the following email address info@perrotsweetmaple.com. Perrot Sweet Maple reserves the right to accept or not to refund or replace the product in question. Returns will not be accepted given the food nature of the product.
· Exchanges are not allowed in our online store, as the product will have traveled in trucks with other products from unknown places.
· You have a period of 21 days following receipt of the goods to request a refund.
· Customers who require a refund should contact us by phone to get approval. The product will be eligible if it has a major packaging defect or the product itself has a manufacturing defect. The customer must provide proof with a photo of the defect in question by email to the following email address info@perrotsweetmaple.com. Perrot Sweet Maple reserves the right to accept or not to refund or replace the product in question. Returns will not be accepted given the food nature of the product.
· Exchanges are not allowed in our online store, as the product will have traveled in trucks with other products from unknown places.
· You have a period of 21 days following receipt of the goods to request a refund.